Any shallow decision tree where the nuance doesn't matter. An example might be: There's something wrong with my order -> wrong size -> order not shipped -> up

Any shallow decision tree where the nuance doesn't matter. An example might be: There's something wrong with my order -> wrong size -> order not shipped -> update size on order to small -> small out of stock -> cancel or backorder or There's something wrong with my order -> wrong size -> sorry, the order already shipped -> start a return You can argue that these kinds of things should be supported via direct web UI, and that's fine, but I've seen them backed by chatbots, and I would rather do it on the web than make a phone call for a boring decision tree.