Honestly, this has massively changed with the introduction of ChatGPT. I've used an intercom (Fin) based support function on two separate occasions and they bot

Honestly, this has massively changed with the introduction of ChatGPT. I've used an intercom (Fin) based support function on two separate occasions and they both got me the answer (and it was not in the knowledge base, it was clearly based on a previous support chat someone else had).