Chatbots in mainstream businesses are built for one purpose: to reduce the number of staff that are needed to answer phone calls. At this, they are moderately s

Chatbots in mainstream businesses are built for one purpose: to reduce the number of staff that are needed to answer phone calls. At this, they are moderately successful. They are built for the 80%+ of customers whose enquiries are routine. As a sophisticated customer with a sophisticated enquiry that needs human attention, your time is collateral damage.