>The main problem is that everybody understands that the chat bots are there to add more obstacles between you and an actual human who might be able to help. T

>The main problem is that everybody understands that the chat bots are there to add more obstacles between you and an actual human who might be able to help. Technically competent customers who have exhausted all means of self-solving the problem understand this. People that call or open a customer support chat for say, a routine return to Amazon instead of clicking a button might get upset at it but certainly don't realize they're why the bots exist. >The punishment for violation would be jail time for the CEO. Comments on this site read more like Reddit every day. :(