> LLM chatbots are even worse. They have great latitude to say convincing and incorrect information, but can rarely actually do anything. It would be much bette

> LLM chatbots are even worse. They have great latitude to say convincing and incorrect information, but can rarely actually do anything. It would be much better to just publish a good knowledge base. The problem of course is that users have all been trained that knowledge bases are terrible and will go straight to support without even bothering to look. Many users also don’t really want to become an expert in your thing. They just want someone to solve their problem and don’t care how For example: I could learn the ins and outs of quickbooks, but I don’t really wanna. The once or twice per year that the UI won’t let me easily do what I want – straight to support.