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The main problem is that everybody understands that the chat bots are there to add more obstacles between you and an actual human who might be able to help. The
by dmitrygr 2y ago
The main problem is that everybody understands that the chat bots are there to add more obstacles between you and an actual human who might be able to help. The reasons are also also easy to understand and everyone knows them. Humans cost money. Predictably, people are infuriated when obstacles are between them and what they need done.
In an ideal world, any company that sells anything would be required to have a phone number that is answered by a human. The maximum hold time would be limited by law and be required to be lower, the higher the cost of the items they sell. The punishment for violation would be jail time for the CEO, at a month per violation or so.
- CoastalCoder 2y ago> Humans cost money. Predictably, people are infuriated when obstacles are between them and what they need done. Another way to frame this: it's a fight over whose time might be wasted.
- TeMPOraL 2y agoWell, one of the group is paid for that time. The other one is paying with their time, on top of what they already paid in money. With time being the one finite resource for everyone, stalling someone to make them go away feels unethical, when the alternative would be to just tell them to GTFO.
- deleted 2y ago[deleted]
- floundy 2y ago>The main problem is that everybody understands that the chat bots are there to add more obstacles between you and an actual human who might be able to help. Technically competent customers who have exhausted all means of self-solving the problem understand this. People that call or open a customer support chat for say, a routine return to Amazon instead of clicking a button might get upset at it but certainly don't realize they're why the bots exist. >The punishment for violation would be jail time for the CEO. Comments on this site read more like Reddit every day. :(