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This article could just as well be from 2016[0], when Facebook first launched chatbots for their Messenger. I played around with NLP tools like Dialogflow back
by hubraumhugo 2y ago
This article could just as well be from 2016[0], when Facebook first launched chatbots for their Messenger. I played around with NLP tools like Dialogflow back then to build one of these.
We've come a long way since, but some (UX and tech) challenges remain the same.
[0] https://techcrunch.com/2016/05/29/why-do-chatbots-suck/?guccounter=1 https://techcrunch.com/2016/05/29/why-do-chatbots-suck/?gucc...