Frequent cancelations, leaving 100s of people stranded in an airport because it's the end of shift, losing bags more frequently than any flag carrier (hell even

Frequent cancelations, leaving 100s of people stranded in an airport because it's the end of shift, losing bags more frequently than any flag carrier (hell even more than cheap airlines), despite being late insisting on checking size of the cabin bags of the entire plane worth of people, mediocre to bad food, broken website, never working in flight Wi-Fi, terrible cheap seats that leaves you with a sore back and bum, wasting taxpayer money numerous times by asking government to save your broke-ass company; but yeah sure VR inflight experience is the most important investment right now.