I like this way of saying it. I don't think anything here is well studied at all. It is not like we are all fishing in the dark but the organizational structure

I like this way of saying it. I don't think anything here is well studied at all. It is not like we are all fishing in the dark but the organizational structures that determine the conditions in which software development and operations happen are not well understood. I found Herb Simon's writings and his concept of bounded rationality very lucid. When we shift from "reliability" to "safety" we also need to shift from the individual to the system.