"What's more, it's not fair to your other customers if you're putting most of your energy into pleasing the big spenders." Grow up. What's not fair about that

"What's more, it's not fair to your other customers if you're putting most of your energy into pleasing the big spenders." Grow up. What's not fair about that? Why shouldn't service be separated by the degree to which you are important business wise as a customer? Your largest customers many times subsidize your smallest customers who you might not make any money on at all. While I don't necessarily disagree that there is a benefit to being able to not be controlled by a big customer that is a business decision that you have to make strictly based on what your business model is. Unfortunately in some businesses it's not possible to not cater to large accounts.