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Give 'em hell. This motivates the TAM's to learn to work the system better. They will never be able to change things on their own, but sometimes you get escal
by RajT88 2y ago
Give 'em hell.
This motivates the TAM's to learn to work the system better. They will never be able to change things on their own, but sometimes you get escalation path promises and gentlemen's agreements.
Enough screaming TAM's may eventually motivate someone high up to take action. Someday.
- ethbr1 2y agoWay in which TAMs usually actually fix things: - Single customer complains loudly - TAM searches for other customers with similar concerns - Once total ARR is sufficient... - It gets added to dev's roadmap
- RajT88 2y agoIf you are lucky! I work for a CSP (not GCP) so I may be a little cynical on the topic.
- ethbr1 2y agoSteps 3 and 4 are usually the difficult ones.
- nikanj 2y ago- It gets closed as wontfix. Google never hires a human to do a job well, if AI/ML can do the same job badly
- mulmen 2y agoDoes the ARR calculation consider the lifetime of cloud credits given to burned customers to prevent them from moving to a competitor? In other words can UniSuper be confident in getting support from Google next time?
- ethbr1 2y agoMy heart says absolutely not.