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If you want to go to some shop somewhere and have some arbitrary part grafted on to your phone, you can do that now. There was an electronics engineer a while b

by simonh 2y ago

If you want to go to some shop somewhere and have some arbitrary part grafted on to your phone, you can do that now. There was an electronics engineer a while back who had a standard audio jack installed in his phone. There's nothing Apple can do o stop you, it's your phone. What you can't do is do that and expect the original manufacturer to still honour their warranty, and I think that makes perfect sense. The proper remedy for your partner's situation is to get a full refund, or a replacement of the phone.

ToucanLoucan 2y ago
> What you can't do is do that and expect the original manufacturer to still honour their warranty One would suggest that if it is required that you use OEM parts to maintain your warranty status, then it is likewise reasonable to say the OEM is required to provide those parts with reasonable lead times. Contracts with customers these days seem to be written entirely, completely for the benefit of the corporation, and that's bullshit. Contracts should be bidirectional agreements on how business should be conducted between entities, not simply a list of how a vendor gets to legally fuck you over. And we should be enshrining that fact in law. If a company says "you can only buy replacement parts from us" then those parts should be damn well available to buy when needed, or the clause should be nullified. If you must get your product serviced by them then service should be available, affordable, and reasonably quick turnaround, and if it isn't, then that clause should be nullified. Consumers should, as a matter of both ethics and law, not be put between a rock and a hard place simply because the company they're doing business with can't be fucked to uphold their end of the agreements.
- simonh 2y ago
  >One would suggest that if it is required that you use OEM parts to maintain your warranty status, then it is likewise reasonable to say the OEM is required to provide those parts with reasonable lead times. I completely agree, and as I said, there should be recourse if they don't such as refund or replacement. >And we should be enshrining that fact in law. I'm a Brit and I think our protections here are better that the US, but sure. I suppose it varies by state over there too. I'm not in any way arguing there shouldn't be protections, I think there should be at least the protections I suggested, but maintaining warranty with third party parts of completely unknown quality or compatibility is a non-starter.

by simonh 2y ago

ToucanLoucan 2y ago

> What you can't do is do that and expect the original manufacturer to still honour their warranty One would suggest that if it is required that you use OEM parts to maintain your warranty status, then it is likewise reasonable to say the OEM is required to provide those parts with reasonable lead times. Contracts with customers these days seem to be written entirely, completely for the benefit of the corporation, and that's bullshit. Contracts should be bidirectional agreements on how business should be conducted between entities, not simply a list of how a vendor gets to legally fuck you over. And we should be enshrining that fact in law. If a company says "you can only buy replacement parts from us" then those parts should be damn well available to buy when needed, or the clause should be nullified. If you must get your product serviced by them then service should be available, affordable, and reasonably quick turnaround, and if it isn't, then that clause should be nullified. Consumers should, as a matter of both ethics and law, not be put between a rock and a hard place simply because the company they're doing business with can't be fucked to uphold their end of the agreements.

simonh 2y ago
>One would suggest that if it is required that you use OEM parts to maintain your warranty status, then it is likewise reasonable to say the OEM is required to provide those parts with reasonable lead times. I completely agree, and as I said, there should be recourse if they don't such as refund or replacement. >And we should be enshrining that fact in law. I'm a Brit and I think our protections here are better that the US, but sure. I suppose it varies by state over there too. I'm not in any way arguing there shouldn't be protections, I think there should be at least the protections I suggested, but maintaining warranty with third party parts of completely unknown quality or compatibility is a non-starter.