Hi Nebula8804, Sorry to hear about these problems! We stand behind our products, and have the lowest return rate in the industry. We treat quality like a ratch

Hi Nebula8804, Sorry to hear about these problems! We stand behind our products, and have the lowest return rate in the industry. We treat quality like a ratchet: when we identify problems, we fix them and implement processes to keep it from happening again. I'm constantly challenging the team to raise quality bar for ourselves and the products we sell. Sometimes lightning strikes twice, and I apologize. I understand the hassle. If you give us the chance to make it right, we will.