I've been able to get some basic support and it gets followed up via WhatsApp Support but it was something basic, like I had a question about my backup data and

I've been able to get some basic support and it gets followed up via WhatsApp Support but it was something basic, like I had a question about my backup data and couldn't figure out why I could not access older images/videos despite having data backed up but they couldn't provide much support. I assume WhatsApp Business provides better support?