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seems to be becoming the norm... uber eats decided to just not show up. can't contact driver. can't contact uber. why offer support if you have a billion users?
by high_byte 2y ago
seems to be becoming the norm...
uber eats decided to just not show up. can't contact driver. can't contact uber.
why offer support if you have a billion users? sounds like massive overhead. so lose a few users, it's cheaper.
- Bluestein 2y ago(I am sure this has been studied to death ... At what point, at what scale, (ie. 1bn. users) does it become humanly impossible to offer support? To scale offering "human" support, that is.- At some point the "right to talk to a human" will become regulated ...
- bouke 2y agoOr look at it from a different angle: at what scale (ie. 1bn. users) does it become possible to stop to offer support? Simply don’t care about those users with issues or questions.