This. Documentation will become your best friend. Treat every new inquiry as an opportunity to create a mini-tutorial. With some doctoring up, you can usually u

This. Documentation will become your best friend. Treat every new inquiry as an opportunity to create a mini-tutorial. With some doctoring up, you can usually use the guts of emails you've sent to clients in the past. These don't have to be lengthy or detailed, just a quick, basic step-by-step on how to handle the most common tasks and issues that may come up. As your documentation builds up over time, dealing with these people will become easier. Instead of writing out the same responses over and over, you thank the customer for writing and give them a link to the appropriate article. Eventually you can train most them to try looking at your documentation first and limit the inquiries coming in to more serious issues.