After using a few of these services, I realize why they're so useless: you never have a flow. You're interacting with a changing team, with huge time delays (ho

After using a few of these services, I realize why they're so useless: you never have a flow. You're interacting with a changing team, with huge time delays (hours in reality) in between request and response. In my experience it would be better placing the same email text in a search engine. Maybe they've cracked this nut though. I can't help but wonder, why go so far out of their core competency? Maybe they've invested in a support team and hope to generate ROI? It just doesn't seem to make sense from a focus perspective.