Sadly, massive organizations are driven by one thing: profit. Customer Support is typically considered a profit drain rather than a profit driver, so I'm not su

Sadly, massive organizations are driven by one thing: profit. Customer Support is typically considered a profit drain rather than a profit driver, so I'm not surprised at all there's no real public support structure behind the scenes. Generally these companies need to be burned publicly before a knee-jerk response occurs. There's a reason the Blaster worm included a shame message: https://en.m.wikipedia.org/wiki/Blaster_(computer_worm) https://en.m.wikipedia.org/wiki/Blaster_(computer_worm) When it takes six months to fix a critical security bug, the system is fundamentally flawed: https://www.theregister.com/2004/02/11/ms_releases_doubleplus_critical_security/ https://www.theregister.com/2004/02/11/ms_releases_doubleplu...