My employer used to have an internal "ambassador app" for employees. If someone I knew used our products and had a complaint, I could put their details and the

My employer used to have an internal "ambassador app" for employees. If someone I knew used our products and had a complaint, I could put their details and the details of the issue in that app, and they would get contacted on priority. Basically it was a way to positively channel in-person complaints to a structured solution.