Ticketmaster enables "scalping" by offering a secondary market on their own platform. They have a vested interest in this, and due to a lack of real competition

Ticketmaster enables "scalping" by offering a secondary market on their own platform. They have a vested interest in this, and due to a lack of real competition they have no reason to realign incentives. Meaningful competitors could do all sorts of things that make a difference in this area. Consumers are also the people running the concerts themselves (performers and whatnot) who have bad experiences with Ticketmaster but don't really have an alternative. Lower fees, non-exclusivity terms, etc.