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I noticed this too with my local Starbucks stores. It seems boils down to revenue. If too many people sit down and use the area as a third place, then their re

I noticed this too with my local Starbucks stores. It seems boils down to revenue. If too many people sit down and use the area as a third place, then their revenue is capped if people stay too long. Ideally it's should be a balance between customers and business. Go to the coffee shop, work for an hour then leave, to free up space. I've also noticed they reduce seating to battle homeless folks from nesting in. It makes sense, I avoid stores if feel threatened from confrontational/aggressive people.

datpiff 2y ago
Isn't Starbucks business very heavily biased towards takeout orders? They have higher through-put on coffee sales if all the seats are full - how many people leave without ordering if the seats are in use?
pvdoom 2y ago
> Ideally it's should be a balance between customers and business Nah, I think for it to be a proper third place, revenue and business should really really be secondary to everything.
- pixl97 2y ago
  Property costs and taxes are just too high for that to occur in most places, especially big cities where these said costs have skyrocketed.
  - pvdoom 2y ago
    Yup, which is probably one of the reasons why those third places get undone
- fnordpiglet 2y ago
  In retail that usually makes it turn into a fourth place - the store front this replaces the third place.
  - pvdoom 2y ago
    Yeah, its more of an ideal vs reality thing ....
RatchetWerks 2y ago
Datpiff, I've noticed most Starbucks bias towards takeout orders these days. I do think that their indoor seating serves as the "top of the marketing" funnel, to get people to develop a brand preference. Without the 3rd place seating, it feels like green Dunkin Doughnuts. Pvdoom, I completely agree. But it's VERY tough to ignore the real operating costs of keeping the space available. (I'm saying this as a former small business owner) There are ways to fix these things, but it would be an unpopular opinion. Similar to the experience of exabrial's comment.

datpiff 2y ago

Isn't Starbucks business very heavily biased towards takeout orders? They have higher through-put on coffee sales if all the seats are full - how many people leave without ordering if the seats are in use?

pvdoom 2y ago

> Ideally it's should be a balance between customers and business Nah, I think for it to be a proper third place, revenue and business should really really be secondary to everything.

pixl97 2y ago
Property costs and taxes are just too high for that to occur in most places, especially big cities where these said costs have skyrocketed.
- pvdoom 2y ago
  Yup, which is probably one of the reasons why those third places get undone
fnordpiglet 2y ago
In retail that usually makes it turn into a fourth place - the store front this replaces the third place.
- pvdoom 2y ago
  Yeah, its more of an ideal vs reality thing ....

RatchetWerks 2y ago

Datpiff, I've noticed most Starbucks bias towards takeout orders these days. I do think that their indoor seating serves as the "top of the marketing" funnel, to get people to develop a brand preference. Without the 3rd place seating, it feels like green Dunkin Doughnuts. Pvdoom, I completely agree. But it's VERY tough to ignore the real operating costs of keeping the space available. (I'm saying this as a former small business owner) There are ways to fix these things, but it would be an unpopular opinion. Similar to the experience of exabrial's comment.