> Yep, it feels like them being a monopoly effectively kills every incentive for them to try harder. Microsoft at its worst had insanely good enterprise level

> Yep, it feels like them being a monopoly effectively kills every incentive for them to try harder. Microsoft at its worst had insanely good enterprise level support. Even small business owners had access to paid premium support options, and if the issue you reported turned out to be a product bug, the support costs were refunded.