The reason asking an employee is the only way to get an account unblocked is because it solves the most difficult part of the process: verifying the user is who

The reason asking an employee is the only way to get an account unblocked is because it solves the most difficult part of the process: verifying the user is who they say they are. When internal employees fill out that form, you're agreeing SEVERAL times that you are 100% sure you know the person and they aren't compromised. This service throws all of that out the window.