That’s a reasonable explanation. Still, they need to be a lot more transparent about what happened and confirm explicitly that those files are deleted now and t

That’s a reasonable explanation. Still, they need to be a lot more transparent about what happened and confirm explicitly that those files are deleted now and that in general, files are permanently deleted. I feel like all too often, Apple just stays silent on issues and avoids any semblance of customer support, and that needs to change.