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What concerns me the most is the repairability. We make extensive use of Macbook Air M1 and M2 units, and we have a support contract for repairing the devices o
by chris_wot 2y ago
What concerns me the most is the repairability. We make extensive use of Macbook Air M1 and M2 units, and we have a support contract for repairing the devices onsite.
We also have a support contract for repair of Surface Pro units, and when these die they get sent away to Microsoft and a replacement eventually arrives. From what I can tell, they have dreadful repairability.
- ghostly_s 2y agoWho offers on-site repair for your Macs? All my employers have sent us to the Apple store.
- chris_wot 2y agoCompNow. We have thousands of Macs (we are a school). Many private schools in Sydney have paid for on-site repairs.
- hnburnsy 2y agoMS is trying to improve Surface repairability, no idea how it is going... https://techcommunity.microsoft.com/t5/surface-it-pro-blog/surface-delivers-on-simplified-device-repair/ba-p/4111451 https://techcommunity.microsoft.com/t5/surface-it-pro-blog/s...
- hnburnsy 2y agoSurface for Business service and repair... >Built with integrity by design, many Microsoft Surface devices are now easier to repair1 and maintain, providing commercial customers with greater flexibility while extending the use of devices. >Commercial customers can obtain service for Surface for Business devices in several ways. You can get service directly from Microsoft or use a third party Authorized Service Provider. Or with skilled technicians, you can repair2 devices yourself following the applicable Surface Service Guide or article. https://learn.microsoft.com/en-us/surface/surface-service-and-repair https://learn.microsoft.com/en-us/surface/surface-service-an...