3 ms·
I live in Europe so most of my customers don't have English as a first language. Any questions are generally in pretty broken English. Honestly, reading through
by Aromasin 2y ago
I live in Europe so most of my customers don't have English as a first language. Any questions are generally in pretty broken English. Honestly, reading through and making sense of what they're trying to say is a real mental challenge at times. I use LLMs to reformat and structure their message/ticket, which I paste into my notes. The accuracy is pretty good - certainly as good as me, although I do proof-read. I then ask it to pull out the pertinent information and bullet point it. I can turn those bullets into action items for me to investigate or respond to. It saves me about 15 minutes on each case, meaning I save maybe an hour every day in translating.
The next is for writing up beauracratic nonsense my organisation asks me to do. Monthly status reports, bandwidth allocation, deal-win summaries and the like. I write down what I've done at the end of each day, so I just feed that into an LLM and ask it to summarise the bulk bullet points into prose. It saves me god knows how many hour refactoring documents. I modify the prose when it's done, to match my personal style and storytelling methodology, but it gets me the barebones draft which is the most time consuming part.
I love LLMs personally, and am embracing them primarily as a scribe and editor.