3 ms·
I had a similar situation with bank a few years ago, not identity theft but rather some checks stolen out of the mail and cashed by the third party, and didn't
by dgoldstein0 2y ago
I had a similar situation with bank a few years ago, not identity theft but rather some checks stolen out of the mail and cashed by the third party, and didn't realize it for a few months (so it was being the easy ach reversal point). I tried to escalate within the bank, must have talked with tier 2 support a dozen times.
What worked was to file CFPB (consumer financial protection bureau) complaints against both banks involved. At that point I got to talk to executive support, who is responsible for handling such complaints, and was able to get the two banks to talk to each other. Should've done that about 6 months or so sooner.
- saxonww 2y agopatio11 (bitsaboutmoney) invests in the banks he uses, and then is able to call investor relations when he's having trouble with that bank. https://www.bitsaboutmoney.com/archive/banking-in-very-uncertain-times/ https://www.bitsaboutmoney.com/archive/banking-in-very-uncer...
- qingcharles 2y agoWait, wait, wait... if I buy a share in Google can I get support for my Gmail?!
- Terr_ 2y agoThat sounds like an interesting practical workaround for certain support issues, yet at the same time it seems... I dunno, like some sort of tiny indictment of the ethics of modern capitalism, the idea that justice is only available to owners. I could easily see it being worked into something satirical in the style of Snow Crash, where there's a loyalty program in silver/gold/platinum, and then an undisclosed super-tier of investor ruby, investor diamond...
- patio11 2y agoFor some context on why this sort of side channel is routinely effective in banking but the front door is frequently not, see: https://www.bitsaboutmoney.com/archive/seeing-like-a-bank/ https://www.bitsaboutmoney.com/archive/seeing-like-a-bank/