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So why can't you replace 99% of callcenter calls (<5min) with AI right now?
by golol 2y ago
So why can't you replace 99% of callcenter calls (<5min) with AI right now?
- pas 2y agoyou don't know which calls are going to be those trivial ones upfront. that said, support is being replaced by nothing in a lot of places. (oh, sometimes there's an annoying chatbot.)