Yeah, I feel for them. While we can try to improve the reality, it is the reality today and difficult to improve. There is always a small percentage of people

Yeah, I feel for them. While we can try to improve the reality, it is the reality today and difficult to improve. There is always a small percentage of people that are bad. I maintain a couple semi-famous open-sourced projects and get a criticism (of course a milder one than what OP got) once in a while. I read them and only take what is useful. I always always thank them for feedback whether the feedback is good, bad, or abusive. I never argue that the users are wrong. I might help correct their understanding, but I'd say: I can see why it can be misunderstood. This is because, if you start arguing with users, it leaves a bad taste in other users even if you are right. I used to look at one open-sourced project where the maintainers taunted the users to implement the change themselves because it's "the benefit of an open-sourced project". It kinda turned me away from the project.