Every user isn’t just a zero marginal cost copy of the software, having a user base is taking a gamble on support requests, bugs, FAQs. There’s a risk with a u

Every user isn’t just a zero marginal cost copy of the software, having a user base is taking a gamble on support requests, bugs, FAQs. There’s a risk with a user base and having a support organization, much like the risk calculation the insurance industry takes.