Pressure to resolve issues hastily could lead to suboptimal, band-aid solutions rather than thoughtful, robust fixes that address root causes. The relentless pa

Pressure to resolve issues hastily could lead to suboptimal, band-aid solutions rather than thoughtful, robust fixes that address root causes. The relentless pace may be unsustainable and lead to engineer burnout. On top of all that, if not managed carefully, the 24-hour guarantee could perversely incentivize customers to classify all requests as "bugs" to get faster service, blurring the line with genuine feature requests.