26 ms·

The interrupt is where walkie talkie really shines. Instead of asking to bother someone, where they now may feel obliged to engage, you just walkie talkie them

The interrupt is where walkie talkie really shines. Instead of asking to bother someone, where they now may feel obliged to engage, you just walkie talkie them with what you want to discuss. They can listen in real time or they can ignore and then listen ore read when they're available. Perhaps it's because our team is global that this works as timezones are hard. The expectation is you manage your notifications, so the sender never has to worry that the message they're sending is bugging you at 1 AM.

_tk_ 2y ago
Can you elaborate on the difference between DM'ing someone with "Hey can I call you about problem X/Y/Z?" I'm not sure I understand the benefit of the walkie talkie solution. To me this sounds as or more annoying as a landline.
- cajunboi34213 2y ago
  Sure. So if you say can I call you about X/Y/Z, you're asking them to stop what they are doing and listen to your monologue in real time. With the walkie talkie, you hit talk and send them your monologue. They can listen in real time (one-way) if they are available or can listen to your audio + read the transcription (later). This puts them in control of when and how they consume and respond. The added benefit is they can relisten or re-read before responding. I find it puts me in control of context switching
  - vitehozonage 2y ago
    I still dont get it. That's just precisely the same as sending a instant message but it has an audio option? I've tried doing audio messages before but i find it unbearable - both to listen to them and record them. I just love async text; i want nothing more than email/github
    - cajunboi34213 2y ago
      No doubt there is a learning/awk hump like any tool. At first it was like why do I have to listen to this 4 minute voicemail. Yikes. But now it's like ok, listening to this 4 min monologue at 1.5X is better than a phone call that I may get stuck on for 20 minutes or worse a 30 minute meeting scheduled in 2 days that's free on my cal right now, but will totally kill my flow state on that day...
    - johnnyanmac 2y ago
      I haven't done walkie talkies, but one thing at a previous job that worked great was an "office hour" meeting. There wasn't necessarily anything urgent, but for an hour a day there'd be a low-priority period to come in and talk about anything from a persistent issue that needs a lead's eye, to watercooler talk. It feels like a simple gesture, but it solved many issues at once: - unless something urgent was scheduled over it, it was a period where you'd be sure you wouldn't be interrupting the lead, and are free to ask questions. You never felt like you were wasting their time, it's already baked into the schedule. - There's a lot less friction just unmuting a mic and talking to a group than pinging a channel or sending a DM, but also a larger guaranteed of a prompt reply. - it was an informal meeting half the time, so it was a good way to semi-organically team bond compared to leaving a huge paper trail of sports discussion in a team channel. It also means it's very easy to invite others in if their help is needed. A few times, it'd be a "talk" period where we'd invite another team and they use the time to share knowledge of what they are working on. - even if you had nothing to help or help out with, it was a great way to shadow the work of others and get a feel for how the team overall is doing. The most underrated aspect of an office space is hearing all this tribal knowledge in the background as you work, or during a break. This helped a bit to bring that back. - Breakout rooms. If there was 2-3 parallel discussions forming, we can simply divide the meeting up instead of going through that weird song and dance of prioritizing discussions (hopefully not dropping it entierly) or booking another room. Some companies went the complete opposite extreme and more or less made it an obligation to stay on such a "meeting". Text can solve some of these issues, but if the walky-talky was anything similar to our office hours, I can see the appeal. It could be a generational issue, but you just don't get much "idle chatter" in formal chatrooms in my experience. Some people absolutely love that and lets them work more focused. Others can start to feel isolated from the team and the mission, so that socialization can help break the ice.
  - cajunboi34213 2y ago
    Two things differentiate it from regular chat for us. One is it's mobile. They have a web product, but we don't use it, we just use the mobile, so we talk into it as opposed to type. I personally get up and walk around to talk into it. The second is the audio. Listening is just different than reading. Re-listening is awesome.

_tk_ 2y ago

Can you elaborate on the difference between DM'ing someone with "Hey can I call you about problem X/Y/Z?" I'm not sure I understand the benefit of the walkie talkie solution. To me this sounds as or more annoying as a landline.

cajunboi34213 2y ago
Sure. So if you say can I call you about X/Y/Z, you're asking them to stop what they are doing and listen to your monologue in real time. With the walkie talkie, you hit talk and send them your monologue. They can listen in real time (one-way) if they are available or can listen to your audio + read the transcription (later). This puts them in control of when and how they consume and respond. The added benefit is they can relisten or re-read before responding. I find it puts me in control of context switching
- vitehozonage 2y ago
  I still dont get it. That's just precisely the same as sending a instant message but it has an audio option? I've tried doing audio messages before but i find it unbearable - both to listen to them and record them. I just love async text; i want nothing more than email/github
  - cajunboi34213 2y ago
    No doubt there is a learning/awk hump like any tool. At first it was like why do I have to listen to this 4 minute voicemail. Yikes. But now it's like ok, listening to this 4 min monologue at 1.5X is better than a phone call that I may get stuck on for 20 minutes or worse a 30 minute meeting scheduled in 2 days that's free on my cal right now, but will totally kill my flow state on that day...
  - johnnyanmac 2y ago
    I haven't done walkie talkies, but one thing at a previous job that worked great was an "office hour" meeting. There wasn't necessarily anything urgent, but for an hour a day there'd be a low-priority period to come in and talk about anything from a persistent issue that needs a lead's eye, to watercooler talk. It feels like a simple gesture, but it solved many issues at once: - unless something urgent was scheduled over it, it was a period where you'd be sure you wouldn't be interrupting the lead, and are free to ask questions. You never felt like you were wasting their time, it's already baked into the schedule. - There's a lot less friction just unmuting a mic and talking to a group than pinging a channel or sending a DM, but also a larger guaranteed of a prompt reply. - it was an informal meeting half the time, so it was a good way to semi-organically team bond compared to leaving a huge paper trail of sports discussion in a team channel. It also means it's very easy to invite others in if their help is needed. A few times, it'd be a "talk" period where we'd invite another team and they use the time to share knowledge of what they are working on. - even if you had nothing to help or help out with, it was a great way to shadow the work of others and get a feel for how the team overall is doing. The most underrated aspect of an office space is hearing all this tribal knowledge in the background as you work, or during a break. This helped a bit to bring that back. - Breakout rooms. If there was 2-3 parallel discussions forming, we can simply divide the meeting up instead of going through that weird song and dance of prioritizing discussions (hopefully not dropping it entierly) or booking another room. Some companies went the complete opposite extreme and more or less made it an obligation to stay on such a "meeting". Text can solve some of these issues, but if the walky-talky was anything similar to our office hours, I can see the appeal. It could be a generational issue, but you just don't get much "idle chatter" in formal chatrooms in my experience. Some people absolutely love that and lets them work more focused. Others can start to feel isolated from the team and the mission, so that socialization can help break the ice.
- cajunboi34213 2y ago
  Two things differentiate it from regular chat for us. One is it's mobile. They have a web product, but we don't use it, we just use the mobile, so we talk into it as opposed to type. I personally get up and walk around to talk into it. The second is the audio. Listening is just different than reading. Re-listening is awesome.