I think the point they were trying to make is that enterprise software (served as SaaS for internal-to-the-business users) frequently has awful UX. Think thing

I think the point they were trying to make is that enterprise software (served as SaaS for internal-to-the-business users) frequently has awful UX. Think things like SAP & Oracle (or anything Oracle has acquired, like Cerner, AgilePLM, etc) -- those big, heavy, complicated enterprise softwares rife with decade(s) of technical debt and no-longer-understood features that were tied to long forgotten business or technical requirements and created by commodity developers who weren't particularly skilled or particularly knowledgable about their domain. I ran an Enterprise Apps org for a F500 where IT was purely a cost center and we created crap like this all the time.