> Hmm so you just lost 100% of your business because of your unwillingness to negotiate over 5%. Yeah, looking at these numbers alone it makes sense to always

> Hmm so you just lost 100% of your business because of your unwillingness to negotiate over 5%. Yeah, looking at these numbers alone it makes sense to always agree to reduction requests from a customer. Which is why it makes more sense to look at them in a broader context. How easy it is to replace the customer with someone comparable? How annoying are those crude tactic to the contractor in question, personally?