Sure, business is hard. When doing business you have to spend money and labor solving problems for customers. This is one of the problems you have to solve when

Sure, business is hard. When doing business you have to spend money and labor solving problems for customers. This is one of the problems you have to solve when you store people's data for them. We don't need to "appreciate it" any more than we need to appreciate how hard it is to get gasoline to the pump, I appreciate that by buying the gas, I appreciate Google's service by buying Workspace (or if you use Docs for free, which you probably shouldn't, granting them a license to use and resell some of your data). Now specifically the problem with Google is that they don't want to do all the work involved in their line of business. They invest very little time in doing effective content moderation and support with humans and that's why you get ridiculous events like this one. Their model, and this is the key thing to understand, is to be large enough that they can cut costs and deliver worse service but you stay with them anyway because switching is hard and you don't have a lot of alternatives. This is pretty much the textbook definition of monopoly-style market power abuse, and it's essentially illegal, so another way of putting this is Google's business strategy is to be large enough that they can violate the law without consequences. They are a mafia. These types of people are always saying "data is the new oil," well that means Google is the new Standard Oil. It needs to be broken up otherwise it will continue to violate the law willfully at scale.