3 ms·
Low level employees have no reason to be appreciative of the customers. Don’t take it personally. If you want them to be appreciative of customers, you need to
by parpfish 2y ago
Low level employees have no reason to be appreciative of the customers. Don’t take it personally.
If you want them to be appreciative of customers, you need to give them an incentive structure that makes them treat customers as something other than a hurdle to overcome.
And just saying “if there were no customers, you wouldn’t have a business to work at” will only works if you give them enough individual autonomy that their actions actually affect the business. And that just isn’t going to happen for low level jobs.
- ben7799 2y agoPremium priced lunch food should not involve dealing with rude employees. My experience at Sweetgreen has also been sour/rude employees. Pay them more, figure out how to cut costs somewhere else since when you look at the breakdown in the article they are spending the money elsewhere and not on wages. The interesting thing IMO is rude employees are not that common in these high priced fast food places.