4 ms·

I tried Sweetgreen a couple of times. The food was okay but overpriced, probably would go back but for the staff. The staff was just not nice at all, for no rea

I tried Sweetgreen a couple of times. The food was okay but overpriced, probably would go back but for the staff. The staff was just not nice at all, for no reason, twice. If you don't appreciate your customers then you won't stay in business, a simple smile isn't a lot to ask, just be nice that's it. If you are going to put a frowning, seemingly annoyed, human at the front then maybe just go with self-checkout.

whimsicalism 2y ago
thank god i don't have to work a customer facing job, customers sound insufferable
- annoyingnoob 2y ago
  Insufferable because I smiled, said hello, spent money with you, and expected a smile in return? When a kiosk is more friendly than your employee maybe the customer is not the problem.
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jerlam 2y ago
Their normal "customer" is an annoyed, impatient Doordash driver. I glanced at their delivery kitchen and it had 3x the staff of the front. I wouldn't be surprised if their front of house was really the back of house employees who don't want to be talking to in-person customers.
parpfish 2y ago
Low level employees have no reason to be appreciative of the customers. Don’t take it personally. If you want them to be appreciative of customers, you need to give them an incentive structure that makes them treat customers as something other than a hurdle to overcome. And just saying “if there were no customers, you wouldn’t have a business to work at” will only works if you give them enough individual autonomy that their actions actually affect the business. And that just isn’t going to happen for low level jobs.
- ben7799 2y ago
  Premium priced lunch food should not involve dealing with rude employees. My experience at Sweetgreen has also been sour/rude employees. Pay them more, figure out how to cut costs somewhere else since when you look at the breakdown in the article they are spending the money elsewhere and not on wages. The interesting thing IMO is rude employees are not that common in these high priced fast food places.

whimsicalism 2y ago

thank god i don't have to work a customer facing job, customers sound insufferable

annoyingnoob 2y ago
Insufferable because I smiled, said hello, spent money with you, and expected a smile in return? When a kiosk is more friendly than your employee maybe the customer is not the problem.

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jerlam 2y ago

Their normal "customer" is an annoyed, impatient Doordash driver. I glanced at their delivery kitchen and it had 3x the staff of the front. I wouldn't be surprised if their front of house was really the back of house employees who don't want to be talking to in-person customers.

parpfish 2y ago

Low level employees have no reason to be appreciative of the customers. Don’t take it personally. If you want them to be appreciative of customers, you need to give them an incentive structure that makes them treat customers as something other than a hurdle to overcome. And just saying “if there were no customers, you wouldn’t have a business to work at” will only works if you give them enough individual autonomy that their actions actually affect the business. And that just isn’t going to happen for low level jobs.

ben7799 2y ago
Premium priced lunch food should not involve dealing with rude employees. My experience at Sweetgreen has also been sour/rude employees. Pay them more, figure out how to cut costs somewhere else since when you look at the breakdown in the article they are spending the money elsewhere and not on wages. The interesting thing IMO is rude employees are not that common in these high priced fast food places.