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As a personal bias, I believe companies like yours are pathologically unable to do the right thing. Take my reply with that in mind. I carefully examined life3
by hansvm 2y ago
As a personal bias, I believe companies like yours are pathologically unable to do the right thing. Take my reply with that in mind.
I carefully examined life360.com, trying to put myself in the shoes of somebody who was stalked, magically divined that life360 was involved, and wanted to report the issue. The extent of my options on life360.com are:
1. Do Not Sell or Share My Personal Information
And that's it. There does not exist a "contact us" or other general mechanism, and there certainly does not exist an abuse reporting mechanism. If that happens to exist behind other filters or paywalls then it's not relevant when discussing how the average customer would interact with your website.
With that in mind, I would expect an exactly 0% abuse rate regardless of how abusive your product actually is. You confirm that number. I'm not surprised.
The ball is in your court. How do you prove to the world that you _actually_ care about abuse? How _should_ a real abusee interact with your website? Why isn't it obvious? What are the exact numbers? And so on...
- crhulls 2y agoWe have a member protection link at the bottom of our page - it is not buried. https://www.life360.com/member-protection-resources/ https://www.life360.com/member-protection-resources/ We encourage people to first go to the police, and we work with law enforcement to help bring criminals to justice on a regular basis.
- WheatMillington 2y agoThat link specifically dissuades anyone who is a victim from contacting your company. It directs them to contact police or a lawyer, and you provide no ability in that link to contact your company.
- diebeforei485 2y agoGoing to law enforcement is the way to resolve this. The company can then disclose the identity of the owner to law enforcement.
- caf 2y agoReally puts the "we've had zero reports" in context though, doesn't it?
- diebeforei485 2y agoI take that to mean there were zero law enforcement reports. Going to law enforcement is always your port of call when dealing with any sort of criminal activity happening as it relates to a tech company. Even Apple says this as it relates to AirTags. Think about it for a second. If anyone could contact a tech company to get people's information based on a serial number, this would be abused by people who could steal your phone, airpods, or bag containing an airtag, claim to be stalked, contact the manufacturer directly, and get your home address from the manufacturer by giving them the serial number. "If you feel your safety is at risk, you can contact your local law enforcement, who can work with Apple. You might need to provide the AirTag or its serial number." https://support.apple.com/guide/personal-safety/stay-safe-with-airtag-ips139b15fd9/web https://support.apple.com/guide/personal-safety/stay-safe-wi...