Indeed. Having worked in change management for a time and having to use change management software at larger companies... fuck. It's all so bad. Slow and buggy

Indeed. Having worked in change management for a time and having to use change management software at larger companies... fuck. It's all so bad. Slow and buggy because each time you fill out a field, it has to validate it before you can even move onto the next step (don't hit tab before the validation!). And made worse with single-page-webapp-tabs that wipe your changes from the previous tab if you don't speak the correct incantation. It's all like that! DBA changes were always the worst because it requires basically every team to fill out one of those forms. So DBAs basically turn into de facto change managers. Not sure I blame them for trying to find ways to get around all that nonsense.