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The system works! Just raise your concerns and they'll get around to it in [checks notes] 18 years https://twitter.com/cperciva/status/1785402732976992417 http
by jsheard 3y ago
The system works! Just raise your concerns and they'll get around to it in [checks notes] 18 years
https://twitter.com/cperciva/status/1785402732976992417 https://twitter.com/cperciva/status/1785402732976992417
- cbsmith 3y agoIn fairness, the issue was attended to within weeks after it recently got attention.
- recursive 3y agoSo, another way of saying this is, it took more than a decade to get attention?
- surgical_fire 3y agosomething something customer obsession
- pavel_lishin 3y agoWe prefer to call it "eventual consistency".
- cbsmith 2y agoRealistically, Amazon didn't have the scale/resources to mitigate/manage this problem for customers back in the day. It also wasn't a target like it is now. Even a decade ago, it was a comparatively small problem that was no doubt simpler to address this on a case-by-case basis. Being responsive isn't about having infinite resources. It's about prioritization. I doubt at the time this was anywhere near the top of the list for them to fix even for the person who tweeted years ago.
- hiatus 3y agoYou made more or less the exact same comment on a recent thread. What does it add to this conversation? https://news.ycombinator.com/item?id=40221193 https://news.ycombinator.com/item?id=40221193
- j-pb 3y agoIt gave me pleasure.
- spacebanana7 3y agoTo be fair it is quite remarkable customer service story & relevant to the article.
- Quinner 3y agoAdds historical context as to a duration of an extremely long-lasting problem?
- jsheard 3y agoI did, but I think it's worth stressing that this didn't actually have the quick two week turnaround you might assume if you first heard about it from the billing horror story posted on here recently. It's been known about forever and only became a priority when it turned into a PR issue.
- tyingq 3y agoAs an HN reader it added valuable context for me that I was unaware of.
- treve 3y agoIn the same timespan Microsoft released Windows 1 all the way up to XP
- DaiPlusPlus 3y agoWhy have things stagnated?
- ranger_danger 3y agoPeople put up with it.
- SSLy 3y agoactual innovation has just moved to different problems, now that the desktop OS has been mostly "solved" – until SteamOS showed a fresher way forward, that is.
- CSMastermind 3y agoAhh I see the problem. The steps to get it resolved were not to tell the team about it. The steps were to raise a big enough fuss that it would undermine customer trust if the team didn't fix it.
- swyx 3y agotwitter support tier is the highest of all!