The hospital is absolutely required to provide that information and if they cannot in a timely manner (like 2 months iirc? Been a while since I worked for an EH

The hospital is absolutely required to provide that information and if they cannot in a timely manner (like 2 months iirc? Been a while since I worked for an EHR) they are subject to very hefty fines and basically paint a big red malpractice lawsuit target on their head. Hope your neighbor went after them.