I’m not a McDonalds customer generally. I visited one at the weekend as was with some other people and it was a convenient stop on a road trip. Last time I wen

I’m not a McDonalds customer generally. I visited one at the weekend as was with some other people and it was a convenient stop on a road trip. Last time I went to a McDonald’s a long time ago it was a fast smooth experience. Walk up to counter, give my order, transaction completed in less than a minute. The McDonalds yesterday, no obvious point of sales counter. They were a bunch of large touch screens. The first one I tried took me to the first UX screen with best sellers, then it froze, it would no longer register touch. It could have been wet fingers from the rain or it could just be broke. I move to the screen next to it to try, that didn’t work at all. I looked around and see a third screen on the other side, I walk over, that worked. I then had to navigate a bunch of menus searching for what I wanted, then I get asked if want to make it a meal or some other upsell searching for the no button before confirming adding to cart. Then I needed to navigate to the checkout only to be presented another upsell again trying to find the no I just want to pay option. After finally paying it briefly showed a number on the screen I wasn’t paying attention for expecting the paper copy from the printer on the machine. I got no paper copy as the machine was out of paper. For a fast food company it felt like a hassle / hard work ordering. They’ve cut all their front of house staff for some touch screens to save paying a few minimum wage workers. With less staff operating it also felt dirty and run down. Last time I went to McDonalds you could depend on it being cheap, fast, clean and reliable. It didn’t feel like any of them anymore