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Only tangentially related, but since this is about the retail stores. The absolute worst part of the "Apple experience" is the Apple Store. When you enter, you
by poszlem 2y ago
Only tangentially related, but since this is about the retail stores.
The absolute worst part of the "Apple experience" is the Apple Store. When you enter, you see a crowd of people acting like zombies (you become one too as soon as you enter) and "Geniuses" scurrying around, pretending to be busy. I despise the experience of approaching a random teenager in a blue T-shirt, only to be told that they're too busy and that I need to find another "Genius."
I can't understand what was wrong with a counter and a queue. Why can't they add at least one?
It really feels like the whole process could be organized with half the staff and I hope that the whole union discussions at least create some pressure to introduce "self-checkout" machines there.
- musicale 2y ago> pressure to introduce "self-checkout" machines There is self-checkout with the Apple Store app, but they have recently made it harder than it needs to be. I think either location services has to be enabled for the app, or you have to find and scan a hidden round QR-like code at the hidden checkout station to bring up the hidden checkout screen. (Come on Tim Cook, do you really not want my money anymore??) Once the hidden checkout screen actually appears, the actual scan and purchase process works fine, and they seem to have fixed the issue where it was too easy to scan the same item twice. The other thing you can do of course is preorder on store.apple.com and then check in when you arrive, either using the app or finding the person with an iPad, usually near the door, who checks people in.