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I did not feel heard, I felt treated like an idiot and it convinced me to never use AirBnB.
by surfingdino 2y ago
I did not feel heard, I felt treated like an idiot and it convinced me to never use AirBnB.
- TeMPOraL 2y agoIt's sad to hear that. Unfortunately, dirt-cheap labor in "customer service" outsourcing companies are only so good at pretending they care. Let it be of some consolation that LLMs are getting better at this job; next time, you will still be treated like an idiot, but in a way you'll thank us for it.
- surfingdino 2y agoI felt heard until you mentioned LLMs... LLMs will not fix the process designed to pretend the company cares, or designed to wear you out.
- TeMPOraL 2y agoYou misunderstand me. From companies' POV, they will fix the process, because they'll excel at tricking you into feeling like you achieved something, without actually achieving it.
- surfingdino 2y agoIt's something proponents of AI ought to oppose, but it's too late. My bank deployed an AI bot for the purpose of processing loan applications. Three weeks later I finally managed to speak to a real human who questioned all advice and info given to me by AI and another person and I was finally approved. The future is shit.
- ben_w 2y agoIt's one of many things that AI "optimists" like me[0] oppose. Unfortunately it feels like there's a culture war going on right now, splitting the world into the cautious and the eager. Ever was it so, that's where the terms "conservative" and "liberal" meant around a century ago. [0] optimistic as in my P(doom) is 10%