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I do agree that Blackboard is likely horrible. That's not in debate here. And their UX likely does suck. But knowing something sucks is not the same as knowing
by bena 2y ago
I do agree that Blackboard is likely horrible. That's not in debate here. And their UX likely does suck. But knowing something sucks is not the same as knowing why that thing sucks.
And "number of clicks to perform action" is not a useful barometer on the usability of a product.
And I'm not dismissing his opinion because he's not a UX expert. And I'm not dismissing his opinion of the quality of Blackboard. I'm dismissing his opinion on why Blackboard is bad because he's focusing on the wrong thing.
Much like you and the other people trying to argue with me. They're trying to paint me as defending Blackboard. I'm not.
And I'm additionally saying that it's understandable that he doesn't know why it's bad because it's not his focus. There's no fault in that.
Whether or not I've used Blackboard is moot because I'm not discussing the UX of Blackboard, I'm discussing the use of the metric "number of clicks". It's a bad metric. Regardless of Blackboard's usability.
- ohmyiv 2y agoNo, number of clicks isnt a _bad_ metric, but it isn't the most important. But when it comes to _UX_, user experience is important. If there are a lot of people complaining that it takes too many clicks, then it's quite possible that the workflow can be reduced somehow. And it's not just this one guy that has issues with Blackboard. There's been numerous end users complaining about usability for a long time. Regardless if how you feel about the number of clicks, it still is something to examine. Do some searches about it. Many, many websites will say clicks aren't the most important thing, but it is something to think about. Immediately dismissing someone because you don't feel it's important (even though other UX designers do) is a fault of yours, not the end user.