Coming from a perspective of the company believing its charges are legitimate, this doesn't seem like an unreasonable policy. If someone found a way to reverse

Coming from a perspective of the company believing its charges are legitimate, this doesn't seem like an unreasonable policy. If someone found a way to reverse a payment they made to me after the fact, I probably wouldn't do business with them again either. The problem here was the company not having a reasonable way for the customer to reach someone with both common sense and the authority to reverse the charges.