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> Is the fee ridiculous? Yes. Did the customer agree to return the vehicle at a specified "fill" (read: charge) level? Yes. Did the customer not return the vehi
by mcphage 2y ago
> Is the fee ridiculous? Yes. Did the customer agree to return the vehicle at a specified "fill" (read: charge) level? Yes. Did the customer not return the vehicle as agreed? Yes.
This is Hertz's recharging policy: "You can return your EV at any charge level and we’ll recharge it for $35—or just $25 for Gold Plus Rewards Members. Or, return it at the same level as pick-up and pay $0."
They got the car at 98%, and returned it at 96%, so... no, that's not at all what this is. I don't understand why you assumed it was. Maybe they would charge him the $35 for returning it 2% down, but that's not what happened here.