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It’s not just a ridiculous fee, it is transparently the wrong fee. > Can I Return My EV Rental With a Low Battery? > Yes, you can. However, if you return your

It’s not just a ridiculous fee, it is transparently the wrong fee. > Can I Return My EV Rental With a Low Battery? > Yes, you can. However, if you return your EV at a charge level below what it was at pick-up, we will change you a simple $35 Recharge Fee. A low EV battery can lead to delays and add to our turnaround times for other customers. https://www.hertz.com/us/en/blog/electric-vehicles/do-i-need-to-return-an-ev-rental-car-with-a-full-charge https://www.hertz.com/us/en/blog/electric-vehicles/do-i-need... The story here is really that Hertz customer service is absolutely awful. (and while 96% isn’t 98% this accuracy does represent a notable shift from gas cars. Usually if you’re within the same needle mark (e.g. 7/8, 6/8) the company doesn’t make you pay. Requiring 98% feels like a scam: they have charging facilities onsite to give the car to you at that level but you’d need to find your own charger within a couple of miles of dropoff to make sure you’re at the right level. They’re well within their rights to demand it of course but customers should be aware)

Alupis 2y ago
And it appears Hertz did correct the overcharge. The entire article is a huge waste of time... trying to be sensationalist about some sort of one-off billing error.
- mcphage 2y ago
  > The entire article is a huge waste of time The publicity from the articles about this situation is the only reason why Hertz corrected the overcharge.
  - Alupis 2y ago
    That's not true... what publicity? Some random website blog nobody has ever hear about before? The issue was resolved before it even made its way to HN...
    - mcphage 2y ago
      Not to the one linked on HN—not sure why the poster picked that one—but to thedrive.com: > Update May 9, 12:45 p.m. ET: After this story was published, Hertz informed The Drive that its Customer Care team would be "reaching out to Mr. Lee to apologize and will refund this erroneous charge."
    - afavour 2y ago
      The internet exists beyond the confines of HN. Hertz only adjusted the charge because of the negative publicity online. All of this happened before the post to HN.
- CyberDildonics 2y ago
  Where does it say that? They doubled down that the refueling “service was provided.” Follow up phone calls couldn’t get Hertz to reverse these charges. The driver is disputing the charge with his credit card company, however that is likely to get his descendants placed on the company’s No Rent list.
nothercastle 2y ago
It’s a total scam it’s basically impossible to hit

Alupis 2y ago

And it appears Hertz did correct the overcharge. The entire article is a huge waste of time... trying to be sensationalist about some sort of one-off billing error.

mcphage 2y ago
> The entire article is a huge waste of time The publicity from the articles about this situation is the only reason why Hertz corrected the overcharge.
- Alupis 2y ago
  That's not true... what publicity? Some random website blog nobody has ever hear about before? The issue was resolved before it even made its way to HN...
  - mcphage 2y ago
    Not to the one linked on HN—not sure why the poster picked that one—but to thedrive.com: > Update May 9, 12:45 p.m. ET: After this story was published, Hertz informed The Drive that its Customer Care team would be "reaching out to Mr. Lee to apologize and will refund this erroneous charge."
  - afavour 2y ago
    The internet exists beyond the confines of HN. Hertz only adjusted the charge because of the negative publicity online. All of this happened before the post to HN.
CyberDildonics 2y ago
Where does it say that? They doubled down that the refueling “service was provided.” Follow up phone calls couldn’t get Hertz to reverse these charges. The driver is disputing the charge with his credit card company, however that is likely to get his descendants placed on the company’s No Rent list.

nothercastle 2y ago

It’s a total scam it’s basically impossible to hit