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Good stuff, like the AI approach to this. On Jira, I keep hearing the criticism of Jira on this forum a lot, but IMO it's not that bad product. Jira is used by

by zerop 2y ago

Good stuff, like the AI approach to this. On Jira, I keep hearing the criticism of Jira on this forum a lot, but IMO it's not that bad product. Jira is used by all industries, not just by software management. Making a tool has to be a "silver bullet" for managing any kind of project is not easy. Tell me a better PM tool which is as widely used as Jira.

harshithmul 2y ago
We agree to it that JIRA is an elephant. It's also not gonna be an easy journey for us and we are all in for the long journey.
masto 2y ago
It's been over 10 years since I last used Jira, but I still miss a lot of it. Where I saw it become a problem was that over time it accumulated layers and layers of people messing with it, especially as the company went through a phase of hiring project managers with a need to mark their territory by changing all of the workflows. What started out as a relatively lightweight tool used by the engineers to organize their work became a convoluted mess. To be fair, that's not unique to Jira, and I certainly can't say I haven't put my own fingers in that pie.
ebiester 2y ago
I appreciate that what Jira is trying to do is hard. That might mean that it's trying to do too much and the industry would be better picking a different set of tools that don't try to do as much. However, the biggest problem is one of misaligned incentives. Jira is meant to make a director's job easier at the expense of everyone else. It's a bit like Coupa: Coupa nearly requires an administrator, and increases the cognitive load of everyone in the org, but it makes the job of the accountants so much easier that people live with it. (That said, I will be interested in how AI and Atlassian end up interacting. We all know it's coming.)
LordKeren 2y ago
I think a lot of the criticism of jira really boils down to bad practices and being a bit careless with it. However, jira’s performance when it comes to load times, query times, opening and updating tickets, etc. truly does warrant criticism. It introduces a substantial amount of friction when trying to manage multiple tickets, or just get things done.
swader999 2y ago
Didn't they have an outage where they lost a lot of data for many companies a while back, or at least took months to get back?
antifa 2y ago
Want to middle click this one specific link to open it in a background tab? Instead of respecting default browser behavior the user is expecting, JIRA happily hijacks the mouse down event to open your background link in the foreground instead, which prevents you from opening multiple links in a convenient timely manor. A deployment happened on December 29th. It's January 2th. Suddenly, you need to know if the deployment happened 1 week ago or 1 month ago. You remember the deployments page usually says useful information such as X days ago or X weeks ago. Based on the facts, a rational normal person is expecting something like 4 days ago. JIRA says "last year".

by zerop 2y ago

harshithmul 2y ago

We agree to it that JIRA is an elephant. It's also not gonna be an easy journey for us and we are all in for the long journey.

masto 2y ago

It's been over 10 years since I last used Jira, but I still miss a lot of it. Where I saw it become a problem was that over time it accumulated layers and layers of people messing with it, especially as the company went through a phase of hiring project managers with a need to mark their territory by changing all of the workflows. What started out as a relatively lightweight tool used by the engineers to organize their work became a convoluted mess. To be fair, that's not unique to Jira, and I certainly can't say I haven't put my own fingers in that pie.

ebiester 2y ago

I appreciate that what Jira is trying to do is hard. That might mean that it's trying to do too much and the industry would be better picking a different set of tools that don't try to do as much. However, the biggest problem is one of misaligned incentives. Jira is meant to make a director's job easier at the expense of everyone else. It's a bit like Coupa: Coupa nearly requires an administrator, and increases the cognitive load of everyone in the org, but it makes the job of the accountants so much easier that people live with it. (That said, I will be interested in how AI and Atlassian end up interacting. We all know it's coming.)

LordKeren 2y ago

I think a lot of the criticism of jira really boils down to bad practices and being a bit careless with it. However, jira’s performance when it comes to load times, query times, opening and updating tickets, etc. truly does warrant criticism. It introduces a substantial amount of friction when trying to manage multiple tickets, or just get things done.

swader999 2y ago

Didn't they have an outage where they lost a lot of data for many companies a while back, or at least took months to get back?

antifa 2y ago

Want to middle click this one specific link to open it in a background tab? Instead of respecting default browser behavior the user is expecting, JIRA happily hijacks the mouse down event to open your background link in the foreground instead, which prevents you from opening multiple links in a convenient timely manor. A deployment happened on December 29th. It's January 2th. Suddenly, you need to know if the deployment happened 1 week ago or 1 month ago. You remember the deployments page usually says useful information such as X days ago or X weeks ago. Based on the facts, a rational normal person is expecting something like 4 days ago. JIRA says "last year".