If you think ServiceNow is awful, then you clearly haven't used the alternatives. Believe it or not, there are users (not buyers) that _love_ ServiceNow for wh

If you think ServiceNow is awful, then you clearly haven't used the alternatives. Believe it or not, there are users (not buyers) that _love_ ServiceNow for what it can do. Usually because what came before was a mixture of manual process, spreadsheet hell, or some living nightmare like BMC Remedy (at least for ITSM use cases).